Refund policy

Ball Player’s Balm Return, Exchange, and Refund Policy

At Ball Player’s Balm, we place the highest value on the craftsmanship, formulation, presentation, and overall performance of every item we create. Each product is developed through a careful and deliberate process that includes research, testing, refinement, and quality control. As a result, we take great care to ensure that all merchandise shipped to our customers meets the standards we have set for consistency, reliability, and performance on the field. This commitment to excellence extends well beyond the initial point of purchase and into every aspect of our customer experience.

Because of this, and due to the nature of the products we provide, we believe it is essential to clearly outline the parameters and expectations associated with returns, exchanges, refunds, replacements, and product issue reviews. Before continuing, we ask that all customers acknowledge and understand the guiding principles behind this policy: our products are designed for personal use; they are often sensitive to handling, storage, and environmental conditions; and many cannot be reconditioned, resold, or repackaged once they have been opened or have left our facility. These factors introduce a range of operational, hygienic, and logistical complexities that require us to maintain a strict, clearly defined policy in order to protect both our customers and our ongoing operations.

The information presented below is intended to offer a complete and transparent explanation of these policies. Customers who choose to proceed beyond this introduction indicate their acknowledgment of the information presented here and confirm their willingness to read, understand, and adhere to the practices outlined in the subsequent sections. All customers are encouraged to thoroughly review every part of this document to fully understand the guidelines, requirements, and limitations that apply to return, refund, and replacement eligibility.

Overview of Return and Exchange Eligibility
Ball Player’s Balm accepts returns of eligible merchandise within thirty (30) calendar days of the original purchase date, subject to the conditions, limitations, and procedures set forth in this policy. To be eligible for return, an item must be unopened, unused, and in its original, sealed packaging, in the same condition in which it was received. Due to the personal-use nature of our products, and in order to protect the quality and integrity of every item we ship, any product that has been opened, unsealed, used, applied, altered, or otherwise removed from its original condition cannot be returned or exchanged under any circumstances.

Items Not Eligible for Return
The following items are considered final sale and are not eligible for return, exchange, or refund:

Opened, unsealed, used, or partially used products of any kind, including but not limited to glove conditioners, glove cleaners, bat tack, pine tar, grip products, and related care products

Items designated as “Final Sale” on the product page or at the time of purchase

Limited-edition, limited-drop, rare-drop, unicorn-drop, seasonal, or collection releases

Custom, personalized, or made-to-order items

Gift cards

Products Damaged During Shipping
While we take great care in packaging every order, we understand that items may occasionally be damaged while in transit. If your order arrives damaged, you must notify us by email at contact@ballplayersbalm.com within forty-eight (48) hours of the delivery date, as indicated by the carrier’s tracking information. Your notification must include clear photographs of the damaged item or items, the original packaging and shipping box, and the shipping label. Claims that are submitted after the forty-eight (48) hour window, or that do not include the required photographs, will not be accepted.

Approved shipping damage claims will be resolved by replacement of the same item only. Refunds are not issued for items damaged during shipping. Replacement is subject to product availability; if the identical item is unavailable, Ball Player’s Balm may, at its discretion, offer a comparable item or store credit of equal value. Ball Player’s Balm reserves the right to request additional information or documentation, or to require the return of the damaged item, before a replacement is approved.

Conditions and Procedures for Return Requests
To ensure clarity and consistency, all return requests must follow the procedures listed below in their entirety:

Timeframe for Submission
All return requests must be submitted within thirty (30) calendar days from the original purchase date. Requests made after this period will not be considered, regardless of the circumstances, condition of the product, or reason for the delay. Shipping damage claims are subject to the separate forty-eight (48) hour requirement described above.

Method of Submission
All return and replacement requests must be submitted via email to contact@ballplayersbalm.com. Requests submitted through other communication channels, including but not limited to social media platforms, instant messaging services, personal messages, phone calls, or in-person discussions, will not be recognized as valid submissions. Customers are responsible for ensuring that their written request is sent to the appropriate email address.

Return Authorization Required
All returns must be authorized in advance. Once your request has been reviewed and approved, you will receive return instructions by email. Packages returned without prior authorization, or sent to an address other than the one provided in your return instructions, will not be accepted and may be refused or returned to the sender at the customer’s expense.

Required Documentation and Information
Every request must include the following essential information:

Original order number

Date of purchase

Full name associated with the order

The item or items you wish to return and the reason for the request

Clear photographic evidence of the item’s condition and packaging (required for shipping damage claims)

Failure to provide complete information may result in delays, additional requests for clarification, or denial of the request.

Inspection and Evaluation Process
All returned items are inspected upon arrival at our facility. This inspection may include, but is not limited to, verification that the product is unopened, unused, and sealed in its original packaging; comparison with internal product specifications; examination of product batch records; and review of shipping conditions. Items that are received opened, used, unsealed, damaged by the customer, or otherwise not in their original condition will not be eligible for a refund and may be returned to the customer at the customer’s expense.

Return Shipping Responsibility
Unless the return is the result of an approved shipping damage claim, the customer is solely responsible for all return shipping costs. Returned products must be shipped using a traceable method, and proof of shipment may be required. Ball Player’s Balm is not responsible for returns that are lost, stolen, or damaged in transit back to our facility. We strongly recommend that customers purchase shipping insurance for the full value of any returned item.

Refund Amount and Timing
Once your return has been received and has passed inspection, an approved refund will be issued to the original method of payment within five (5) to seven (7) business days. Please note that your financial institution may require additional time to process and post the refund to your account. The refunded amount will include only the original cost of the returned product. The refund will not include the original shipping cost, nor any associated delivery or handling fees. Additionally, all approved refunds will be reduced by a mandatory transaction processing fee equal to four percent (4%) of the product’s value, which reflects non-recoverable payment processing costs incurred at the time of purchase.

Exchanges
Ball Player’s Balm does not process direct exchanges. If you would like a different item, please return the eligible unopened product in accordance with this policy and place a new order for the desired item.

Final Decision and Communication
All decisions regarding returns, refunds, replacements, or the denial of requests are made by Ball Player’s Balm in accordance with the terms of this policy. We reserve the right to approve, deny, or request additional information for any request, and to refuse any return that does not meet the requirements described above. All decisions are final.

Customer Acknowledgment and Agreement
By placing an order or submitting a request for review under this policy, customers acknowledge that they have read, understood, and agreed to the terms outlined in this document. We strongly encourage customers to thoroughly inspect their products immediately upon arrival, to report any shipping damage within the required forty-eight (48) hour window, and to retain all packaging and documentation until they are fully satisfied with their purchase.

Questions or clarifications regarding this policy may be submitted to contact@ballplayersbalm.com. Response times may vary depending on the volume of inquiries, operational workload, or the complexity of the request.