Shipping policy

We provide shipping to the USA (including Puerto Rico and Guam) and Canada,  using the USPS or UPS.
 
Orders are typically shipped within one business day of receiving your order.
 
We ship Monday- Friday and occasionally on Saturdays.  We do not ship on Sundays.

Once USPS or UPS is in possession of a package, we are no longer responsible for the package.  We are not responsible for lost, stolen, or damaged packages or packages arriving late.  We do not guarantee when packages will arrive.

If there is a problem with shipping, you should contact USPS or UPS with your tracking information to answer any questions.

If your package has not arrived within 2 weeks of the ship date, please contact us via email, and we will get you taken care of.
Email: contact@ballplayersbalm.com

Review your shipping address before submitting your order.  We ship to the exact address you provide in your order.  If you enter the wrong address and your package is not delivered, we will send you another package, however, you are responsible for paying the additional shipping costs.


Christmas Shipping Season
(beginning on Black Friday)

This time of year comes with unique challenges for the shipping industry, especially during times where there is a shortage or backlog in the shipping/supply chain.

With this in mind, we want to make it clear that we do everything we can to get your packages shipped in a timely manner, but we cannot guarantee packages will arrive by Christmas so make sure to order early.

During this season, we are shipping orders daily Monday-Saturday in an effort to get packages to you as fast as possible.

We strive to ship all orders within 1 business day of receiving them, but depending on order volume, this timeline could increase.

We do not accept returns or provide refunds for orders that do not arrive by Christmas.